At Al Morad Group, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our electronics, HVAC systems, and home appliances.
1. Information We Collect
We collect information that you provide directly to us when you:
Place an order: Name, shipping address, billing address, email, and phone number.
Create an account: Username and password.
Contact Support: Information provided during technical support or warranty inquiries.
Newsletter: Your email address if you opt-in to receive brand updates.
2. How We Use Your Information
We use your data to:
Process and deliver your orders (including heavy equipment logistics).
Provide technical support and manage manufacturer warranties.
Send order confirmations and shipping updates.
Improve our website experience and product offerings.
3. Data Protection & Security
We implement a variety of security measures to maintain the safety of your personal information:
Secure Payments: We do not store credit card details on our servers. All payments are processed through cash on delivery.
Access Control: Only authorized employees managing your order or support ticket have access to your personal data.
4. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for:
Shipping Partners: To deliver your refrigerators, AC units, or electronics.
Authorized Service Centers: To fulfill warranty repairs from brands like Aux, Sharp, and Hoover.
Legal Requirements: If required by law to comply with local regulations.
5. Cookies
Our website uses “cookies” to enhance your shopping experience (for example, to remember items in your shopping cart). You can choose to disable cookies through your browser settings, but some features of the store may not function correctly.
6. Buyer Rights
In accordance with local consumer protection laws, you have the right to:
Request access to the personal data we hold about you.
Request the correction or deletion of your data.
Opt-out of marketing communications at any time.
7. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us using the information below:
Al Morad Group Email: info@almoradgroup.com
Phone: +962 79981 8888
Address: King Abdullah II St 140, Amman, Jordan.